Warranty

10-year warranty

At CR Fence & Rail, Our 10-year warranty is here to provide you with assurance, covering normal use and wear conditions, excluding installations within 10 miles of the coastline. During the first 5 years of product ownership, the warranty will cover 100% of the cost of the product.

If you need to make a valid claim during years 5 through 10, here's how our prorated scale works:

• Within the first 5 years: We'll replace 100% of the cost of your product
• Years 5-6: We'll cover 80% of the affected product's cost
• Years 6-7: We'll cover 70% of the affected product's cost
• Years 7-8: We'll cover 55% of the affected product's cost
• Years 8-9: We'll cover 45% of the affected product's cost
• Years 9-10: We'll cover 30% of the affected product's cost

Warranty coverage

If you encounter any material defects with your CR Fence & Rail products, we will replace the same products. And in the event that we can't provide an exact model replacement, we will offer today's fair market value credit that can be applied towards any of our product offering. In some cases, we may request the old part for testing or ask for photos or videos of the issue. It's important to note that this warranty covers the product cost, but it does NOT include removal or installation expenses.

CR Fence & Rail can modify or deny any warranty claim at its sole discretion.

In order to verify the old fence and railing has been removed and disposed of, CR Fence & Rail might request for photo evidence that the defective products have been removed before shipping of the replacement products.

There will be no cash refund under any circumstances under the warranty coverage. (Please note CR Fence & Rail stands behind our product and the no-questions-asked 365-day money-back guarantee is for a 100% money-back refund).

Metal product warranty

CR Fence & Rail warrants that all metal products to be free of defects in material and workmanship under normal use applications, including both residential and commercial use.

Powder coat finish

Whether your project is indoors or outdoors, our 10-year warranty covers fading, adhesion issues, and corrosion due to finish failure. However, it does not cover damage from impacts or "acts of God," such as natural disasters. The warranty does not extend to locations within 10 miles of a saltwater coast, as salt exposure may affect the powder coat finish.

Defined by:

• Color retention: <5 delta E
• Chalk resistance: chalk 8
• Gloss retention: 30% retention

Standard powder coat

Our customer service team will review your request and inform you of the next steps based on the item's condition.

Stainless steel warranty

As for our our Stainless Steel warranty, we define corrosion as a structural and permanent defect in steel. However, please keep in mind that it excludes surface corrosion, which can often be addressed with appropriate cleaning. It also does not cover impact damage to the finish. This warranty excludes installation, indoor or outdoor use within 10 miles of a saltwater coast and, like the others, does not extend to "acts of God," such as house fires or natural disasters.

Additional warranty limitations

CR Fence & Rail warranty does not cover the following:

• Accidents
• Alterations
• Welding
• Neglect
• Damage from lawn care equipment
• Abrasion
• Exposure to harsh chemicals
• Mildew
• Discoloration
• Other damage caused by air pollution
• Ground or structure movements
• Distortion
• Collapse
• Settling where the railing product is installed
• Stain color retention
• Match
• Finish performance
• Damage from large animals impacting the fence
• Providing your own glass, hardware, panels, or treads
• Removal or installation expenses
• "Acts of God," such as house fires, lightning, tornadoes, and other natural disasters

Filing a warranty claim

Step 1: Contact us

Send us a message or text us (800) 420-0432 to start your claim. In your message, please provide the following information:

• Your original order number
• A brief description of the issue you're experiencing
• Include clear pictures of the issue, if possible

Step 2: Assessment

Our customer service team will carefully assess your request, taking into account the condition of the item in question.

Step 3: Verification & notification

Once our team has completed their assessment, we will promptly notify you regarding the outcome of your claim. Depending on our assessment, you will either receive a replacement or a credit.er service team will carefully assess your request, taking into account the condition of the item in question.