Refund Policy

Wrong item

If you receive an incorrect item, like a different variant or size, please do not open the box. Instead, email us or send a text using the contact details on the box. For a quicker resolution, please include the following information in your message: the SKU number, the shipping label, and a photo of the item.

Damaged items

If you have a damaged or used product, you don't need to return it. Just send us a photo or proof that you've disposed of it. Once we have confirmed the damages, we can either ship you a replacement at no additional cost or provide you with a full refund.

If the product is unused and in a condition that allows it to be repackaged, we'll accept the return and cover the shipping costs, including UPS pickup service. For questions or need assistance, our customer service team is here to help. Email us at support@fencerail.com or text us at (800) 420-0432

Missing items

Upon receiving your order, please check if all items are complete and correct. If you find that something is missing, please get in touch with us. Once we confirm the missing item, we'll guide you on the next steps. Rest assured, there will be no additional shipping charges for the replacement.

Step 1: Contact us

Send an email to support@fencerail.com or text us at (800) 420-0432 to start your return/refund request. Please include a photo or video of the issue.

Step 2: Assessment

Our customer service team will review your request and inform you of the next steps based on the item's condition.

Step 3: Return the item

Once we've checked your request, we'll email you a return label. You can then send the items back to us (If required). If you prefer, we can arrange for a UPS pick-up. Please let us know once you've returned the product so we can take the next step.

Step 4: Verification and notification

Once we've verified your return, we'll update you on your return/refund status. If you have yet to receive your refund within 3-5 business days, feel free to reach out to our customer service team for help.